Jan 29, 2025  
Graduate Record 2023-2024 
    
Catalog Navigation
  Catalog Home
  University of Virginia
  Board of Visitors and University Administration
  Academic Calendar
  University Regulations
  Dining, Housing, and Tuition & Fees
  Financial Aid
  Degrees Offered
  Certificates Offered
  Course Numbering Information
  Graduate School of Arts & Sciences
  School of Architecture
  Darden Graduate School of Business Administration
  McIntire School of Commerce
  School of Education and Human Development
  School of Graduate Engineering and Applied Science
  School of Law
  School of Medicine
  Frank Batten School of Leadership and Public Policy
  School of Nursing
  School of Continuing and Professional Studies
  School of Data Science
  Course Descriptions
  Additional Academic Opportunities
  Student Services
  Military Educational Benefits
  Archived Records
HELP
Graduate Record 2023-2024 [ARCHIVED RECORD]

PSHM 5600 - Service Excellence in Health Care: Quality Improvement & Customer Service

Effective Start Date: 08/01/2018
Explores the concepts and organizational factors impacting service delivery and quality management in health care; examines service excellence processes/resources to improve customer service and quality. Applies strategies to address challenges in quality and service management; focuses on the concepts, theories, and applications to improve decision making in quality and customer service. Prerequisite: Admission to HSM Grad Certificate Program.

Credits: 3
Grading Basis: Graded