Jan 18, 2025  
Graduate Record 2020-2021 
    
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Graduate Record 2020-2021 [ARCHIVED RECORD]

GBUS 8624 - Management of Service Operations

The strategic and tactical problems of managing the operations function in the service environment are examined in this course. Topics include capacity management, Lean thinking, the role of operations in defining and delivering a competitive advantage in services and service-design thinking.



Credits: 1.5