PSHM 5600 - Service Excellence in Health Care: Quality Improvement & Customer Service

Explores the concepts and organizational factors impacting service delivery and quality management in health care; examines service excellence processes/resources to improve customer service and quality. Applies strategies to address challenges in quality and service management; focuses on the concepts, theories, and applications to improve decision making in quality and customer service. Prerequisite: Admission to HSM Grad Certificate Program.

Credits: 3