Apr 26, 2025  
Graduate Record 2018-2019 
    
Catalog Navigation
University Registrar
Catalog Home
University of Virginia
Board of Visitors and University Administration
Academic Calendar
University Regulations
Dining, Housing, and Tuition & Fees
Financial Aid
Programs and Degrees Offered
Course Numbering Information
Graduate School of Arts & Sciences
School of Architecture
Darden Graduate School of Business Administration
McIntire School of Commerce
Curry School of Education and Human Development
School of Engineering and Applied Science
School of Law
School of Medicine
Frank Batten School of Leadership and Public Policy
School of Nursing
School of Continuing and Professional Studies
Centers and Institutes
Course Descriptions
Additional Academic Opportunities
Student Services
Archived Records
Graduate Record 2018-2019 [ARCHIVED RECORD]

PSHM 5600 - Service Excellence in Health Care: Quality Improvement & Customer Service

Explores the concepts and organizational factors impacting service delivery and quality management in health care; examines service excellence processes/resources to improve customer service and quality.  Applies strategies to address challenges in quality and service management; focuses on the concepts, theories, and applications to improve decision making in quality and customer service.  Prerequisite: Admission to HSM Grad Certificate Program.



Credits: 3