CJ 5190 - Conflict and Crisis Management: Theory and Practice

Designed for law enforcement leaders who direct/manage resources relating to the response, management, and resolution of critical incidents such as terrorism and homeland security events; natural, manmade and transportation disasters; hostage and barricade situations; suicides; and the stress and trauma that these critical incidents may foster. Focuses on ‘best practices’ for response, management, and resolution of these critical incidents with an emphasis on reducing and eliminating inter-agency, intra-agency, and interpersonal conflict. The underlying premise is the ability to assess verbal and non-verbal behavior as the basis for successful response, management, and resolution of critical incidents; and the development of professional and personal relationships among the various stakeholders in both internal and external organizational environments.

Credits: 3