Student Services

Additional Student Services

Cavalier Advantage Program
(Observatory Hill Dining Hall, 982-5735, www.virginia.edu/cavalieradvantage) This is a University program that allows students to use their University ID card to access and pay for University provided services. The Cavalier Advantage account is activated by making a deposit. Funds can be added by visiting the website and making an on-line deposit; by visiting or contacting the Cavalier Advantage Office; and by visiting the UVA Bookstore or TJ’s Locker. Deposits can also be made at one of the six cash deposit machines located Grounds-wide at the Alderman, Clemons, Health Sciences Library, Fiske-Kimball Library at the Archituecture School, Science & Engineering Library at Clark Hall, and Observatory Hill Dining Hall. Cavalier Advantage is accepted at University dining locations; bookstore locations; laundry, vending and copy machines; and a variety of other services on-grounds. For additional information, visit the website or contact the Cavalier Advantage Office.

Basing its retailing practices on the sound business and ethical principles articulated by the University and the Campus Computer Retailers Alliance, Cavalier Computers aims to meet all of its operating expenses and those associated with its capital projects. It is the also the goal of the Cavalier Computer to contribute annually to AccessUVa, student programming and student organizations’ philanthropic works all of which materially support student and academic life at the University.

Cavalier Computers service personnel are factory trained and authorized to repair the computers that they sell. Cavalier Computers is also able to provide repair services for mobile phones by most manufacturers such as Apple and Samsung. In tandem with ITS, Cavalier also provides user support on the computers it sells.

The store accepts cash, personal and traveler’s checks, Visa, MC, Discover, AMEX, Cavalier Advantage, Payroll Deduction, and Student Charge. Cavalier Computers offers several delivery/pickup options including Departmental Delivery, Curbside Pickup, and In-Store Pickup. Hours of operation, pricing, and ordering information are available on-line at www.cavaliercomputers.com.

Consumer Information
(445 Rugby Road, P.O. Box 400727, (434) 924-3417) The University’s Consumer Information Officer (CIO) is available to assist students or prospective students in obtaining information about financial aid programs, the rights and responsibilities of students receiving financial aid under one of the many programs, the cost of attending the University, the refund policy currently in effect, the University’s academic programs, student retention data, and student program completion data (if available). The CIO may be contacted by writing to Christina Morell, Associate Provost and Director of Institutional Assessment and Studies, 445 Rugby Road, P.O. Box 400727, Charlottesville, VA 22904-4727.

Recreation
(434-924-3791, rec.virginia.edu) Recreation (UVA Rec) helps you be the best you can be. Jump in and find your community at one of our 4 recreational centers, or on the field with Intramural Sports or join one of our Outdoor Adventure trips.  We empower you to achieve your wellness goals in many different ways. With state of the art fitness equipment, friendly staff and convenient locations, we are here for you. We have 2 pools, 3 tracks, 4 gyms, plenty of tennis/basketball/volleyball/squash courts as well as grass and turf fields, to make it easy to enjoy yourself and decompress. Alternatively, if you want more hands-on help, join one of our small group training classes or work with a personal trainer to develop a routine that fits your day. We even offer fitness on demand videos to fit every schedule. Visit rec.virginia.edu/fitness to learn more.

Looking for a little competition? Join in on the fun of Intramural Sports. We offer dozens of sport leagues, tournaments and contests. If you are looking to take your game to the regional or national level, we can help connect you with over 60 club teams.

Looking for a little more excitement? Stop by Outdoor Adventure to gear up and explore some of Virginia’s most impressive waterfalls, mountain peaks, climbs and white water. Get everything you need from tents to camping stoves to kayaks and climbing gear. Visit rec.virginia.edu/outdoor-adventure to start your next adventure.

UVA Rec plays a big role supporting the University with recreation facilities. Those multi-purpose rooms, gyms, pools, hot tubs, courts and fields are also available to you and your club to use as well. Contact our business office for reservation information.

Recreation memberships are available to students as well as their families. Visit rec.virginia.edu/membership for information about a spouse or roommate membership. Additionally, we provide a variety of youth programs and instruction throughout the year. Visit rec.virginia.edu/youth for more information to get the little ones active.

We look forward to welcoming you into our active community!

Office for Equal Opportunity and Civil Rights
(Main Office: O’Neil Hall; (434) 924-3200, http://eocr.virginia.edu/)

The Office for Equal Opportunity and Civil Rights (“EOCR”) serves all members of the University and Medical Center community, including students, faculty, and employees. EOCR enforces the University’s policies prohibiting retaliation, harassment, discrimination, and sexual and gender-based harassment and other forms of interpersonal violence. EOCR also monitors compliance with the policies and procedures created to ensure equity and access to academic and employment opportunities, programs, and services. The EOCR team includes the ADA team, Title IX/Sexual Misconduct team, PADHR team, and the Employment Equity team .

The University’s Preventing and Addressing Discrimination and Harassment policy (“PADH Policy”) prohibits discrimination on the basis of age, color, disability, gender identity or expression, marital status, military status (including active duty service members, reserve service members, and dependents), national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. The Preventing and Addressing Retaliation policy (“PAR Policy”) prohibits retaliation against individuals who complain of discrimination and/or harassment prohibited by the PADH Policy or who participate in an investigation of such complaints. Students, faculty and staff who believe they have witnessed or been subjected to discrimination, harassment, or retaliation under the PADH Policy and/or PAR Policy are encouraged to contact EOCR at (434) 924-3200 or UVAEOCR@virginia.edu.

Reports of discrimination, harassment, and retaliation may be reported through the University’s online reporting system, Just Report It. Students may also file a complaint with EOCR using the online PADHR Complaint Form.

The University’s Policy on Sexual and Gender-Based Harassment and Other Forms of Interpersonal Violence (“Sexual Misconduct Policy”) prohibits Sexual Harassment as defined by Title IX, which includes Quid Pro Quo Harassment, Sexual Harassment, Sexual Assault, Dating Violence, Domestic Violence, and Stalking on the basis of sex in an education program or activity (“Title IX Prohibited Conduct”) and other forms of sexual and gender-based misconduct, including Non-Consensual Sexual Contact, Non-Consensual Sexual Intercourse, Sexual Exploitation, Intimate Partner Violence, Stalking, Quid Pro Quo Harassment, Hostile Environment Harassment, Complicity in the commission of any act prohibited by this policy, and Retaliation against a person for the good faith reporting of any of these forms of conduct or participation in any investigation or proceeding under this policy (“Sexual or Gender-Based Prohibited Conduct”) (collectively, “Prohibited Conduct”).  These forms of Prohibited Conduct undermine the values and purpose of the University, and such conduct will not be tolerated. For questions regarding the Sexual Misconduct Policy, students, faculty, and staff are encouraged to contact the Title IX Office at (434) 297-7988. The Title IX Office is located in O’Neil Hall, Room 037 (Terrace Level).

Reports of prohibited conduct under the Sexual Misconduct Policy may be reported through Just Report It.

EOCR offers a wide range of services for students, including informal and formal options for resolution of complaints of discrimination, harassment, and retaliation, education and training sessions for students about their rights and responsibilities under the University’s policies on equal opportunity and civil rights, and assistance with accommodations for disabilities and pregnancy (in conjunction with the University’s Student Disability Access Center) and religious observances. For additional information, please visit EOCR’s website.

Office of Undergraduate Admission
(Peabody Hall, 982-3200, www.admission.virginia.edu) The Dean of Admission is responsible for implementing established admission policies. The services of this office and the guidelines for admission to the regular session of the University are set forth in the Admission to the University section of this Record.

Student Identification Card
(University ID Card Office, Observatory Hill Dining Hall, 924-4508; www.virginia.edu/idoffice) Each student enrolled in a degree program at the University is entitled to receive a student identification card. The privileges associated with the identification card depend on the amount of fees paid. If you have a meal plan and/or Cavalier Advantage, your ID Card will be used to access these services.

Students are provided their initial ID card at no charge, usually during orientation. Lost, damaged, or stolen cards can be replaced at the ID Card Office in the Observatory Hill Dining Hall weekdays between 8:00 a.m. and 5:00 p.m., for a fee of $15, payable by cash, check, or Cavalier Advantage. Credit cards, debit cards or student charges are not accepted. Cards replaced due to normal wear, name change, or expired are provided at no charge with the return of the existing card.

Students in the School of Medicine and the School of Nursing who need access to medical facilities are provided a UVA Health System ID Badge by the UVA Health System Technical Services at www.healthsystem.virginia.edu/technology/departments/clinical-engineering/id-badge-services.

University Child Development Centers
(Copeley Road, 293-6110 and Earhart Street, 977-3973, www.virginia.edu/childdevelopmentcenter) Child care services for faculty, staff, and students are available at the University’s Child Development Centers. Information on eligibility, the priority system and rates can be obtained from the Center’s Director or the website.

University of Virginia Bookstore

• Main location
  (Fourth Floor, Central Grounds Parking Garage, 924-3721, www.bookstore.virginia.edu)

• The UVA Bookstore is a non-profit owned and operated by the University of Virginia.  Each year, a portion of the proceeds from the sale of merchandise at the Bookstore and Cavalier Computers directly support AccessUVA, the University’s need-based financial aid program that provides educational opportunities for deserving students. Proceeds from the stores’ operations also support book grants, student programming and philanthropy.

• The Bookstore accepts Student Charge, and Cavalier Advantage in addition to other standard methods of payment. Hours of operation: Monday-Friday:8:30 a.m. to 6:00 p.m., Saturday: 10:00 a.m. to 6:00 p.m., Sunday 11:00 a.m. to 5:00 p.m., Sunday. www.uvabookstores.com.

UVA Bookstore Departments:

• Textbooks: The textbook department works directly with the faculty to order the correct editions of course materials to set students up for success. The Bookstore has a convenient online ordering platform and offers a number of cost saving options,  such as inclusive access textbook rentals, used textbooks and digital textbooks.
• General Books: The general book department includes sections for books on Jefferson, Virginia, UVA Faculty, alumni authors as wells as a broad variety of everyday reading.
• Clothing, UVA licensed - socks, sweatshirts, golf shirts, hats, from socks and more
• Gifts, UVA licensed - mugs, car decals, stickers, lawn flags, pillows, pennants, backpacks, dog gear, ornaments, and customized engraving.
• School supplies:  journals, art supplies, calculators, backpacks, highlighters, pens, binders, copy paper, notebooks, office supplies
• Student supplies: cleaning items, toiletries, cosmetics, organizers, bins, yoga mats, tennis balls and more.

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​For student convenience there is a UVA Medical Center Pharmacy on site as well as a UPS drop-off, and custom engraving desk.

University Ombuds
(2015 Ivy Rd., Room 305; 924-7819; www.eocr.virginia.edu/ombuds) The Ombuds is a confidential resource available to assist students with unresolved problems or complaints. The Ombuds assists in identifying University resources or departments that address specific problems or concerns; provides information on University policies or procedures; and aids in resolving problems or complaints through inquiries or other informal means. The goal of the Ombuds is to see that all members of the University are treated fairly.

International Studies Office (ISO)

The International Studies Office (ISO) is a University-wide resource that supports UVA’s international mission by developing and coordinating programs, activities, and services designed to create and enhance a globally aware, culturally diverse education and research environment. The ISO manages the International Student and Scholars Program, Education Abroad, and the International Center. The success of ISO programs and services helps ensure the University is a destination of choice for international scholars and students, as well as for American students who seek an undergraduate or graduate education guided by international perspectives.

The International Students and Scholars Program (ISSP)

The International Students and Scholars Program addresses the unique needs of the international student and scholar community, including cultural, social, educational as well as legal issues in regard to immigration status. Additionally, the ISSP administers the F and J visa programs on behalf of the University. ISSP supports all students, researchers, faculty, and official short-term visitors who are neither citizens nor permanent residents of the U.S. by:

• Certifying eligible internationals for participation in the above mentioned visa programs
• Advising on matters related to acquiring and maintaining legal presence in the U.S.
• Supporting transition to American society and culture
• Offering guidance on policies and procedures
• Providing assistance for crisis intervention

ISSP collaborates with University divisions and departments by informing them of the U.S. immigration laws and regulations. The ISSP’s comprehensive website includes information and forms for international students, scholars, and international employees, as well as information for departmental use: http://issp.virginia.edu.

The Lorna Sundberg International Center

The Lorna Sundberg International Center is a unit of the International Studies Office. Since its founding in 1972, the International Center has promoted inter-cultural awareness and respect by providing a comfortable environment for the sharing of cultures. The IC offers programs and services to enhance the experience of UVA’s international undergraduate and graduate students, research scholars, faculty and families; and opportunities for intercultural exchange and enrichment for members of the University and the greater Charlottesville and Albemarle communities. The IC offers non-credit English classes and discussion groups, cooking classes, social and cultural events meeting and reception facilities, and six guest rooms for short-term international visitors to UVA.