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Apr 24, 2024
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Undergraduate Record 2018-2019 [ARCHIVED RECORD]
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PSHM 4600 - Service Excellence in Health Care: Quality Improvement & Customer Service Explores the concepts and organizational factors that impact service delivery and quality in health care. It emphasizes service excellence and resources to improve customer service and quality of services. It will also focus on the concepts, theories, practices, tools, and strategies for quality improvement and quality management in health care organizations and in service delivery. Prerequisite: Completion of PSHM 3010
Credits: 3
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