Apr 19, 2024  
Undergraduate Record 2017-2018 
    
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Undergraduate Record 2017-2018 [ARCHIVED RECORD]

PSHM 4600 - Service Excellence in Health Care: Quality Improvement & Customer Service

Explores the concepts and organizational factors that impact service delivery and quality in health care. It emphasizes service excellence and resources to improve customer service and quality of services. It will also focus on the concepts, theories, practices, tools, and strategies for quality improvement and quality management in health care organizations and in service delivery. Prerequisite: Completion of PSHM 3010



Credits: 3