May 28, 2024  
Undergraduate Record 2012-2013 
Undergraduate Record 2012-2013 [ARCHIVED RECORD]

NCBM 136 - Enhancing Quality Customer Service

Teaches how to maintain or regain enthusiasm for working in customer service. Examines workplace stressors that affect customer service, and teaches participants how to navigate them throughout the workday. Discusses stress through theory and personal experience, and how stress affects productivity. Examines how to identify goals, and develop better time management and organizational skills.

Credits: 0