Student Services

Click on a link to be taken to the entry below. 

Cavalier Advantage Program
(Observatory Hill Dining Hall, 982-5735, www.virginia.edu/cavalieradvantage) This is a University program that allows students to use their University ID card to access and pay for University provided services. The Cavalier Advantage account is activated by making a deposit. Funds can be added by visiting the website and making an on-line deposit; by visiting or contacting the Cavalier Advantage Office; and by visiting the UVA Bookstore or TJ’s Locker. Deposits can also be made at one of the six cash deposit machines located Grounds-wide at the Alderman, Clemons, Health Sciences Library, Fiske-Kimball Library at the Archituecture School, Science & Engineering Library at Clark Hall, and Observatory Hill Dining Hall. Cavalier Advantage is accepted at University dining locations; bookstore locations; laundry, vending and copy machines; and a variety of other services on-grounds. For additional information, visit the website or contact the Cavalier Advantage Office.

Basing its retailing practices on the sound business and ethical principles articulated by the University and the Campus Computer Retailers Alliance, Cavalier Computers aims to meet all of its operating expenses and those associated with its capital projects. It is the also the goal of the Cavalier Computer to contribute annually to AccessUVa, student programming and student organizations’ philanthropic works all of which materially support student and academic life at the University.

Cavalier Computers service personnel are factory trained and authorized to repair the computers that they sell. Cavalier Computers is also able to provide repair services for mobile phones by most manufacturers such as Apple and Samsung. In tandem with ITS, Cavalier also provides user support on the computers it sells.

The store accepts cash, personal and traveler’s checks, Visa, MC, Discover, AMEX, Cavalier Advantage, Payroll Deduction, and Student Charge. Cavalier Computers offers several delivery/pickup options including Departmental Delivery, Curbside Pickup, and In-Store Pickup. Hours of operation, pricing, and ordering information are available on-line at www.cavaliercomputers.com.

Consumer Information
(445 Rugby Road, P.O. Box 400727, (434) 924-3417) The University’s Consumer Information Officer (CIO) is available to assist students or prospective students in obtaining information about financial aid programs, the rights and responsibilities of students receiving financial aid under one of the many programs, the cost of attending the University, the refund policy currently in effect, the University’s academic programs, student retention data, and student program completion data (if available). The CIO may be contacted by writing to Christina Morell, Associate Provost and Director of Institutional Assessment and Studies, 445 Rugby Road, P.O. Box 400727, Charlottesville, VA 22904-4727.

Recreation
(434-924-3791, rec.virginia.edu) Recreation (UVA Rec) helps you be the best you can be. Jump in and find your community at one of our 4 recreational centers, or on the field with Intramural Sports or join one of our Outdoor Adventure trips.  We empower you to achieve your wellness goals in many different ways. With state of the art fitness equipment, friendly staff and convenient locations, we are here for you. We have 2 pools, 3 tracks, 4 gyms, plenty of tennis/basketball/volleyball/squash courts as well as grass and turf fields, to make it easy to enjoy yourself and decompress. Alternatively, if you want more hands-on help, join one of our small group training classes or work with a personal trainer to develop a routine that fits your day. We even offer fitness on demand videos to fit every schedule. Visit rec.virginia.edu/fitness to learn more.

Looking for a little competition? Join in on the fun of Intramural Sports. We offer dozens of sport leagues, tournaments and contests. If you are looking to take your game to the regional or national level, we can help connect you with over 60 club teams.

Looking for a little more excitement? Stop by Outdoor Adventure to gear up and explore some of Virginia’s most impressive waterfalls, mountain peaks, climbs and white water. Get everything you need from tents to camping stoves to kayaks and climbing gear. Visit rec.virginia.edu/outdoor-adventure to start your next adventure.

UVA Rec plays a big role supporting the University with recreation facilities. Those multi-purpose rooms, gyms, pools, hot tubs, courts and fields are also available to you and your club to use as well. Contact our business office for reservation information.

Recreation memberships are available to students as well as their families. Visit rec.virginia.edu/membership for information about a spouse or roommate membership. Additionally, we provide a variety of youth programs and instruction throughout the year. Visit rec.virginia.edu/youth for more information to get the little ones active.

We look forward to welcoming you into our active community!

Office for Equal Opportunity and Civil Rights
(Main Office: O’Neil Hall; (434) 924-3200, http://eocr.virginia.edu/)

The Office for Equal Opportunity and Civil Rights (“EOCR”) serves all members of the University and Medical Center community, including students, faculty, and employees. EOCR enforces the University’s policies prohibiting retaliation, harassment, discrimination, and sexual and gender-based harassment and other forms of interpersonal violence. EOCR also monitors compliance with the policies and procedures created to ensure equity and access to academic and employment opportunities, programs, and services. The EOCR team includes the ADA team, Title IX/Sexual Misconduct team, PADHR team, and the Employment Equity team .

The University’s Preventing and Addressing Discrimination and Harassment policy (“PADH Policy”) prohibits discrimination on the basis of age, color, disability, gender identity or expression, marital status, military status (including active duty service members, reserve service members, and dependents), national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. The Preventing and Addressing Retaliation policy (“PAR Policy”) prohibits retaliation against individuals who complain of discrimination and/or harassment prohibited by the PADH Policy or who participate in an investigation of such complaints. Students, faculty and staff who believe they have witnessed or been subjected to discrimination, harassment, or retaliation under the PADH Policy and/or PAR Policy are encouraged to contact EOCR at (434) 924-3200 or UVAEOCR@virginia.edu.

Reports of discrimination, harassment, and retaliation may be reported through the University’s online reporting system, Just Report It. Students may also file a complaint with EOCR using the online PADHR Complaint Form.

The University’s Policy on Sexual and Gender-Based Harassment and Other Forms of Interpersonal Violence (“Sexual Misconduct Policy”) prohibits Sexual Harassment as defined by Title IX, which includes Quid Pro Quo Harassment, Sexual Harassment, Sexual Assault, Dating Violence, Domestic Violence, and Stalking on the basis of sex in an education program or activity (“Title IX Prohibited Conduct”) and other forms of sexual and gender-based misconduct, including Non-Consensual Sexual Contact, Non-Consensual Sexual Intercourse, Sexual Exploitation, Intimate Partner Violence, Stalking, Quid Pro Quo Harassment, Hostile Environment Harassment, Complicity in the commission of any act prohibited by this policy, and Retaliation against a person for the good faith reporting of any of these forms of conduct or participation in any investigation or proceeding under this policy (“Sexual or Gender-Based Prohibited Conduct”) (collectively, “Prohibited Conduct”).  These forms of Prohibited Conduct undermine the values and purpose of the University, and such conduct will not be tolerated. For questions regarding the Sexual Misconduct Policy, students, faculty, and staff are encouraged to contact the Title IX Office at (434) 297-7988. The Title IX Office is located in O’Neil Hall, Room 037 (Terrace Level).

Reports of prohibited conduct under the Sexual Misconduct Policy may be reported through Just Report It.

EOCR offers a wide range of services for students, including informal and formal options for resolution of complaints of discrimination, harassment, and retaliation, education and training sessions for students about their rights and responsibilities under the University’s policies on equal opportunity and civil rights, and assistance with accommodations for disabilities and pregnancy (in conjunction with the University’s Student Disability Access Center) and religious observances. For additional information, please visit EOCR’s website.

Office of Undergraduate Admission
(Peabody Hall, 982-3200, www.admission.virginia.edu) The Dean of Admission is responsible for implementing established admission policies. The services of this office and the guidelines for admission to the regular session of the University are set forth in the Admission to the University section of this Record.

Student Identification Card
(University ID Card Office, Observatory Hill Dining Hall, 924-4508; www.virginia.edu/idoffice) Each student enrolled in a degree program at the University is entitled to receive a student identification card. The privileges associated with the identification card depend on the amount of fees paid. If you have a meal plan and/or Cavalier Advantage, your ID Card will be used to access these services.

Students are provided their initial ID card at no charge, usually during orientation. Lost, damaged, or stolen cards can be replaced at the ID Card Office in the Observatory Hill Dining Hall weekdays between 8:00 a.m. and 5:00 p.m., for a fee of $15, payable by cash, check, or Cavalier Advantage. Credit cards, debit cards or student charges are not accepted. Cards replaced due to normal wear, name change, or expired are provided at no charge with the return of the existing card.

Students in the School of Medicine and the School of Nursing who need access to medical facilities are provided a UVA Health System ID Badge by the UVA Health System Technical Services at www.healthsystem.virginia.edu/technology/departments/clinical-engineering/id-badge-services.

Student Legal Services Program
(Newcomb Hall, Room 460, 434-924-7524, https://sls.virginia.edu) The Student Legal Services Program provides legal counsel to those students who pay the Student Activities Fee. One lawyer and an administrative assistant assist students with a variety of civil and criminal legal matters, including contracts, criminal/traffic, consumer, uncontested divorce, landlord/tenant, name change, nonprofit organizations, and wills. The program also provides referrals for matters it does not handle (e.g., bankruptcy, estates, immigration, real estate, personal injury, tax). The initial consultation is free, and subsequent fees are very low. The office does not offer any advice regarding conflicts between University students, nor in matters involving the University or the Commonwealth of Virginia.

University Child Development Centers
(Copeley Road, 293-6110 and Earhart Street, 977-3973, www.virginia.edu/childdevelopmentcenter) Child care services for faculty, staff, and students are available at the University’s Child Development Centers. Information on eligibility, the priority system and rates can be obtained from the Center’s Director or the website.

University of Virginia Bookstore

• Main location
  (Fourth Floor, Central Grounds Parking Garage, 924-3721, www.bookstore.virginia.edu)

• The UVA Bookstore is a non-profit owned and operated by the University of Virginia.  Each year, a portion of the proceeds from the sale of merchandise at the Bookstore and Cavalier Computers directly support AccessUVA, the University’s need-based financial aid program that provides educational opportunities for deserving students. Proceeds from the stores’ operations also support book grants, student programming and philanthropy.

• The Bookstore accepts Student Charge, and Cavalier Advantage in addition to other standard methods of payment. Hours of operation: Monday-Friday:8:30 a.m. to 6:00 p.m., Saturday: 10:00 a.m. to 6:00 p.m., Sunday 11:00 a.m. to 5:00 p.m., Sunday. www.uvabookstores.com.

UVA Bookstore Departments:

• Textbooks: The textbook department works directly with the faculty to order the correct editions of course materials to set students up for success. The Bookstore has a convenient online ordering platform and offers a number of cost saving options,  such as inclusive access textbook rentals, used textbooks and digital textbooks.
• General Books: The general book department includes sections for books on Jefferson, Virginia, UVA Faculty, alumni authors as wells as a broad variety of everyday reading.
• Clothing, UVA licensed - socks, sweatshirts, golf shirts, hats, from socks and more
• Gifts, UVA licensed - mugs, car decals, stickers, lawn flags, pillows, pennants, backpacks, dog gear, ornaments, and customized engraving.
• School supplies:  journals, art supplies, calculators, backpacks, highlighters, pens, binders, copy paper, notebooks, office supplies
• Student supplies: cleaning items, toiletries, cosmetics, organizers, bins, yoga mats, tennis balls and more.

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​For student convenience there is a UVA Medical Center Pharmacy on site as well as a UPS drop-off, and custom engraving desk.

University Ombuds
(2015 Ivy Rd., Room 305; 924-7819; www.eocr.virginia.edu/ombuds) The Ombuds is a confidential resource available to assist students with unresolved problems or complaints. The Ombuds assists in identifying University resources or departments that address specific problems or concerns; provides information on University policies or procedures; and aids in resolving problems or complaints through inquiries or other informal means. The goal of the Ombuds is to see that all members of the University are treated fairly.

Office of the Vice President and Dean of Students, Chief Student Affairs Officer (The Rotunda, Northeast Wing, 434-924-7984, https://studentaffairs.virginia.edu). This office provides administrative leadership and shapes the UVA student experience by supporting and complementing the academic and service mission of the University. The office seeks to expand the intellectual, social, and cultural horizons of the student body through a broad range of services and programs that parallel the University’s formal academic curriculum. Supporting a diverse community of students from the Commonwealth of Virginia and beyond, Student Affairs staff work with individual students, student organizations, families, and faculty members to provide information, advice, and assistance. They also advocate for student needs, respond to incidents involving students, and support student well-being, development, and the overall student experience. The entire team is devoted to preparing students to be citizen-leaders throughout society after they leave UVA.

The Office of the Vice President and Dean of Students, Chief Student Affairs Officer oversees direct assistance to students through areas charged with Orientation and New Student Programs, Student Engagement, Student Safety and Support, Multicultural Student Services, Fraternity and Sorority Life, and Student Success. In addition, the office oversees centralized functions such as judicial affairs and critical incident management, administration of the Rotunda, strategic planning, communications, finance, and technology. Separate units reporting to the vice president include Housing & Residence Life, Student Health and Wellness, the UVA Career Center, and the Office of African-American Affairs.

Orientation and New Student Programs (Newcomb Hall, First Floor, 434-982-4555, http://orientation.virginia.edu). Orientation and New Student Programs (ONSP) works with other University departments to implement Summer Orientation and Fall “Wahoo Welcome” for first-year and new transfer students. ONSP also coordinates other programs, events, and services throughout the academic year, including Family Weekend. ONSP also administers the Transfer Student Peer Advisor (TSPA) program, assisting transfer students with integration into the University community.

Student Engagement (Newcomb Hall, First Floor, https://studentaffairs.virginia.edu/subsite/student-engagement). Student Engagement provides students with a variety of involvement opportunities that support self-governance, promote leadership development skills, cultivate community, and encourage fun. Student Engagement supports more than 750 student-managed organizations, including agency, special status, and contracted independent organizations.

Student Safety and Support (Peabody Hall, Second Floor, 434-924-7133, https://studentaffairs.virginia.edu/topic/student-safety). Associate/assistant deans and case managers within Student Safety and Support provide incident response support for students in a variety of behavioral and mental health contexts and also engage in general, nonacademic advising and troubleshooting of student issues and needs. The Dean-on-Call program, providing 24/7 support for students and incident response within the University community, is managed by Student Safety and Support, as is the Parent Help Line. In addition, Student Safety and Support staff collaborate with the EOCR and Title IX offices in providing support services for students involved with reports alleging acts of bias and/or sexual and gender-based violence. See the Just Report It website for more information.

Multicultural Student Services (Newcomb Hall, Second Floor, 434-924-9250, http://multicultural.virginia.edu). Multicultural Student Services (MSS) centers on the success and well-being of historically marginalized students while also providing educational opportunities for all students. MSS staff provide services and support to identified populations, including Asian, Pacific Islander, and South Asian-American students; DACA and undocumented students; Hispanic/Latinx students; Native/Indigenous students; Middle Eastern/North African students; and lesbian, gay, bisexual, transgender, queer, and gender fluid students. MSS also manages the Multicultural Student Center, the LGBTQ Center, the Latinx Student Center, and the Interfaith Student Center, all located in Newcomb Hall.

Fraternity and Sorority Life (Newcomb Hall, First Floor, 434-924-7430, https://studentaffairs.virginia.edu/subsite/fsl). Fraternity and Sorority Life (FSL) staff work closely with the four independent Greek governing councils: Inter-Fraternity Council (IFC), Inter-Sorority Council (ISC), Multicultural Greek Council (MGC), and National Pan-Hellenic Council (NPHC). FSL works with the councils’ respective chapters, as well as with alumni/ae and general headquarters staff. Many of these private organizations own and operate residential houses near the University.

Student Success (Peabody Hall, Second Floor, 434-924-7133, https://studentaffairs.virginia.edu/subsite/fgli and https://studentaffairs.virginia.edu/subsite/veterans). Student Success staff provide direct support to First Generation, Limited Income, Veteran, and Posse Scholar students. Student Success focuses on issues of access, inclusion, reduction of barriers to success, and social mobility in carrying out their work.

Department of Student Health and Wellness
(Student Health and Wellness Building, 550 Brandon Avenue, https://www.studenthealth.virginia.edu) The Department of Student Health and Wellness (SHW) houses the following four entities: Counseling and Psychological Services (CAPS); Medical Services; Office of Health Promotion (OHP); and the Student Disability Access Center (SDAC). Confidentiality is strictly observed, consistent with applicable law. When necessary, students are referred outside the department for specialty and emergency services.

Counseling and Psychological Services (CAPS)

CAPS provides a broad range of mental health services, including psychological and psychiatric assessment; individual and group psychotherapy; referral assistance; crisis intervention and management; psychiatric medication services; and after-hours and weekend crisis consultation. CAPS also provides outreach and preventive education to faculty, staff, and student organizations across Grounds. For appointments and emergencies, call 434-243-5150. 

CAPS also partners with TimelyCare, a national provider of telehealth services, to further expand student access to mental health care. Through the TimelyCare mobile app or web platform, students can access 12 free counseling visits per calendar year, an on-demand, 24/7service called TalkNow, which allows students to connect with a mental health professional within minutes, either by phone or video, and psychiatric care and management services as needed.

Medical Services

Medical Services provides primary care services to eligible students for acute and chronic health concerns. In addition to diagnosis and treatment of illness, clinicians emphasize health education, mental wellness, and disease prevention. Medical Services clinicians offer women’s and men’s health care, and gender diverse health care. Medical Services includes a travel clinic, STI clinic, and immunization clinic. Medical Services can provide allergy injections for students prescribed immunotherapy by an outside allergist. When specialty care is necessary, Medical Services will coordinate referral to an appropriate health care setting and provider. Students can schedule an appointment with Medical Services online via the HealthyHoos patient portal or by calling 434-924-5362.

Office of Health Promotion (OHP)

OHP works in partnership with students, helping them acquire the skills and knowledge needed to achieve optimal well-being. Through direct services, collaboration, and evidence-based interventions, OHP targets college health issues and builds and supports a healthier University community. Responsibilities include annual data collection on student health behaviors and attitudes, University-wide health communications, WahooWell, nutrition consultations, Collegiate Recovery Program, research and social norms marketing, academic and other courses, patient education, outreach, and special events to support risk-reduction and general well-being. Services are provided by public health professionals and nutritionists as well as trained peer health educators and interns. For information or appointments, call 434-924-1509.

Student Disability Access Center (SDAC)

The University of Virginia is committed to creating an accessible and inclusive learning environment for students with disabilities through the provision of reasonable accommodations. The Student Disability Access Center (SDAC), located in the Student Health & Wellness Building, coordinates disability-related accommodations for qualified students with disabilities. Examples of such accommodations include alternate text formats for course material, note-taking assistance, exam accommodations, support for assistive technology, American Sign Language (ASL) interpreting and other hearing services, housing arrangements, and other reasonable accommodations. Students who are experiencing significant academic difficulties may also seek a preliminary consultation with SDAC. All accommodation requests should be submitted in a timely manner, preferably at the beginning of the semester or upon onset of disability. For requests involving on-Grounds housing, appropriate deadlines set by Housing & Residence Life also should be met. To apply for services or to learn about specific information about services, policies, and documentation guidelines, please visit the SDAC website.

Eligibility and Costs

All enrolled students are eligible to receive disability services. All other services within the department are available to all registered students who have paid the mandatory fee regardless of insurance coverage. Any student with questions regarding eligibility should contact Medical Records at 434-924-1525.

Student Health and Wellness (SHW) professional services are included with tuition as mandatory fees. This means there is no charge for the evaluation and management services provided by the clinician during a student’s visit (e.g., physician, nurse practitioner, mental health clinician, or health educator). However, there are charges for medications, lab tests, supplies for certain treatments, immunizations and injections, and copies of your medical record. In addition, there are charges associated with referrals that occur outside of SHW. SHW will only file insurance claims on behalf of students who are insured by the UVA Aetna Student Health Plan. Students with other health insurance plans will be billed directly for these charges via their student accounts and are responsible for filing their own insurance claims. Please call 434-243-2702 if you have billing questions.

Hours of Operation

SHW is open from 8:00 a.m. to 5:00 p.m., Monday through Friday during the academic year. With swipe access, students can utilize common areas of the building from 5:00 p.m to 2:00 a.m Monday through Friday, and 7:45 a.m to 2:00 a.m. on weekends during the academic year. During breaks and summer session, the department is open from 8:00 a.m. to 4:30 p.m. Students are encouraged to make an appointment for services. If there is an urgent medical or mental health need, a “triage” system will offer either same-day care or suggest a scheduled appointment. Most appointments can be made online at HealthyHoos or by calling the respective office within the department. When SHW is closed, students who need urgent medical and mental health care can call 434-297-4261 for an after-hours telephone consultation. For more information on after- hours and emergency care, visit studenthealth.virginia.edu/afterhours.

For More Information about Student Health and Wellness

See University Regulations: Non-Academic section of The Record.

For questions related to SHW, email studenthealth@virginia.edu or visit studenthealth.virginia.edu for more information.

Office of African-American Affairs
(Luther P. Jackson House, 4 Dawson’s Row, 434-924-7923, http://oaaa.virginia.edu) Established in 1976, the Office of African-American Affairs (OAAA) ensures that students, especially those who self-identify as part of the African diaspora, have culturally sensitive resources (people, places, and services) that support their academic and non-academic needs at the University of Virginia. One defining aspect of OAAA’s mission remains to collaborate broadly to assist students in getting to their preferred destination (industry, graduate, or professional school); high graduation rates and correspondingly high grade point averages are critical indicators of the University’s success in fulfilling this mission and creating a unique value proposition for the University. As such, OAAA is a comprehensive services unit within the Division of Student Affairs that delivers on its mission through several core programs, over a dozen signature events, and culturally informed services. These programs, events, and services map onto the students’ developmental life span and accompanying milestones: from enrollment to graduation—from their first co-curricular engagement to becoming global student leaders. An additional focus of the office is its decades-old partnership with the parents of current students. OAAA offers parents of enrolled students an opportunity to connect with the University through various activities that include annual meetings with University administrators, faculty, and students; get acquainted events for the families of first-year and entering transfer students; and social events during Family or Alumni Weekends.

University of Virginia Career Center
(Bryant Hall at Scott Stadium, 434-924-8900, http://career.virginia.edu) The primary mission of the UVA Career Center is to engage and support students in the discovery and pursuit of meaningful lives. We do this by:

• Encouraging exploration
• Offering customized coaching and advising
• Fostering tailored connections
• Creating innovative programming
• Curating relevant content and technologies
• Developing essential skills
• Facilitating transformative experiences

Within the context of exploring career options, students have the opportunity to first assess their personal values, interests, and skills – a foundational process often referred to as self-exploration. To support students in this self-exploration process, the Career Center offers individual career counseling as well as interactive small-group workshops. These activities help students identify connections between their academic major and potential career paths with the goal of determining next action steps in their unique process. To ensure students gain perspective on specific career paths, the Career Center manages an extensive library of online career resources. Students also have access to a network of thousands of UVA alumni volunteers who provide career advice to current students.

The UVA Career Center offers several programs that allow students to experience work environments as they continue to clarify their career goals. Many students use Career Center resources to seek internships to gain experience in a career field they wish to explore or intend to pursue after graduation. A number of programs and services support both externships (job shadowing) and internships, including job/internship fairs in the fall and spring. Approximately 400 employers from a variety of fields visit Grounds annually to meet and interview students for their organizations. Additionally, through the generous sponsorship of the UVA Parents Program, the Career Center provides a number of grants each year to students who secure unpaid public service internships. Each semester, a variety of alumni and employer panels provide a unique opportunity for students to learn about numerous career fields including, but not limited to, communications, government, consulting, environmental sciences, research, law, and health professions.

As students complete academic programs and prepare to embark on their post-graduation experience, some pursue graduate or professional schools, while others seek employment opportunities. The Career Center provides services and programs to support both. Students pursuing admission into graduate or professional schools often take advantage of the health, law, and graduate school advising services. Students pursuing employment after graduation participate in such programs as On-Grounds Interviewing, the Fall and Spring Job and Internship fairs, the Government and Nonprofit Career Expo, and other career fair programs as well as online job posting services. They may also attend dozens of workshops covering topics from writing professional resumes to conducting effective job and graduate school interviews.

Information about all Career Center programs and services is available on the website at http://career.virginia.edu along with a calendar of upcoming panels, programs, and workshops. This site also connects students to worldwide career and job search information and employment listings, graduate school databases, and the affiliate career services offices supported by the McIntire School of Commerce, the School of Engineering and Applied Science, the School of Education, the School of Architecture, and the UVA Alumni Association.

Student Disability Access Center (voice: 434-243-5180, fax: 434-243-5188, sdac@virginia.edu, https://studenthealth.virginia.edu/sdac) The University of Virginia is committed to creating an accessible and inclusive learning environment for students with disabilities through the provision of reasonable accommodations. The Student Disability Access Center (SDAC), located in the Student Health & Wellness Building, coordinates disability-related accommodations for qualified students with disabilities. Examples of such accommodations include alternate text formats for course material, note-taking assistance, exam accommodations, support for assistive technology, American Sign Language (ASL) interpreting and other hearing services, housing arrangements, and other reasonable accommodations. Students who are experiencing significant academic difficulties may also seek a preliminary consultation with SDAC. All accommodation requests should be submitted in a timely manner, preferably at the beginning of the semester or upon onset of disability. For requests involving on-Grounds housing, appropriate deadlines set by Housing & Residence Life also should be met. To apply for services or to learn about specific information about services, policies, and documentation guidelines, please visit the SDAC website.

The International Studies Office (ISO) is a University-wide resource that supports UVA’s international mission by developing and coordinating programs, activities, and services designed to create and enhance a globally aware, culturally diverse education and research environment. The ISO manages the International Student and Scholars Program, Education Abroad, and the International Center. The success of ISO programs and services helps ensure the University is a destination of choice for international scholars and students, as well as for American students who seek an undergraduate or graduate education guided by international perspectives.

The International Students and Scholars Program (ISSP)

The International Students and Scholars Program addresses the unique needs of the international student and scholar community, including cultural, social, educational as well as legal issues in regard to immigration status. Additionally, the ISSP administers the F and J visa programs on behalf of the University. ISSP supports all students, researchers, faculty, and official short-term visitors who are neither citizens nor permanent residents of the U.S. by:

• Certifying eligible internationals for participation in the above mentioned visa programs
• Advising on matters related to acquiring and maintaining legal presence in the U.S.
• Supporting transition to American society and culture
• Offering guidance on policies and procedures
• Providing assistance for crisis intervention

ISSP collaborates with University divisions and departments by informing them of the U.S. immigration laws and regulations. The ISSP’s comprehensive website includes information and forms for international students, scholars, and international employees, as well as information for departmental use: http://issp.virginia.edu.

The Lorna Sundberg International Center

The Lorna Sundberg International Center is a unit of the International Studies Office. Since its founding in 1972, the International Center has promoted inter-cultural awareness and respect by providing a comfortable environment for the sharing of cultures. The IC offers programs and services to enhance the experience of UVA’s international undergraduate and graduate students, research scholars, faculty and families; and opportunities for intercultural exchange and enrichment for members of the University and the greater Charlottesville and Albemarle communities. The IC offers non-credit English classes and discussion groups, cooking classes, social and cultural events, an international speakers program, a bi-weekly email of multicultural events, meeting and reception facilities, and six guest rooms for short-term international visitors to UVA.

Academic

Students who have a grievance relating to a faculty member, department chair, or dean should consult the academic grievance procedure outlined in PROV-019: Student Academic Grievance Policy.

Bias and Discrimination/Harassment

Students who believe they have been the target of bias or subjected to discrimination/ harassment on the basis of age, color, disability, family medical or genetic information, gender identity or expression, marital status, military status (which includes active duty service members, reserve service members, and dependents), national or ethnic origin, political affiliation, pregnancy, race, religion, sex, sexual orientation, and veteran status should file a report through the Just Report It website. Students who wish to seek resolution with the Office for Equal Opportunity and Civil Rights (EOCR) may contact EOCR at UVAEOCR@virginia.edu or (434) 924-3200 or consult the Preventing and Addressing Discrimination, Harassment, and Retaliation (PADHR) Complaint Procedures.

Hazing

Students who believe they have been the target of hazing behavior should file a report through the Just Report It website. Additional information regarding the University’s policy and protocols related to hazing may be found at Hoos Against Hazing.

Interference of Speech Rights

Non-emergency reports concerning any incident of disruption to Constitutionally protected speech (including, but not limited to, distribution of literature or public speaking under PRM-017: Use of University Facilities or Property and Limits on Direct Solicitation and Advertising) may be submitted through Just Report It. Additional resources are available on the University’s Free Speech website.

Sexual and Gender-Based Harassment and Violence

Students who wish to report sexual or gender-based harassment, sexual assault, sexual exploitation, stalking, and/or intimate partner (dating or domestic) violence should file a report through the Just Report It website. Students may also consult the Policy on Sexual and Gender-Based Harassment and Other Forms of Interpersonal Violence at http://eocr.virginia.edu/title-ix.

Student Affairs

Students who have a grievance concerning University personnel or regulations in the area of Student Affairs may pursue a grievance according to the procedure below.

1. A student’s concerns related to a staff member in Student Affairs that cannot be resolved between the two parties should be discussed with the respective director or dean of the unit on a one-to-one basis;
2. Should the concern be related to the director or dean of the unit, the grievance should be filed with the Vice President and Chief Student Affairs Officer;
3. In circumstance No. 1, if appropriate relief is not forthcoming, the next level of discussion should be with the Vice President and Chief Student Affairs Officer; and
4. Should the level of concern relate to the Vice President and Chief Student Affairs Officer, appropriate documentation should be presented in writing to the President of the University.

Threats or Acts of Violence

In situations where violence occurs or appears imminent, students should immediately call 911. Students should report non-emergent violent or threatening behavior occurring on or off University or Medical Center Grounds using Just Report It or access additional resources listed in HRM-028: Preventing and Addressing Threats or Acts of Violence. Referrals will be made to the appropriate University authority. For more information see the UVA Threat Assessment website.

General Information

The complaint and grievance procedures above are available to any enrolled student at the University, regardless of instructional mode, including those enrolled under the auspices of the State Authorization Reciprocity Agreement (SARA). Students or prospective students who have complaints against the University that are not resolved at the institutional level may contact the following organizations:

For unresolved complaints concerning University compliance with accrediting standards, contact the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) at (404) 679-4500. See the SACSCOC Complaint Procedures Against the Commission or its Accredited Institutions.

For unresolved complaints concerning a condition or incident involving the University, contact the State Council of Higher Education for Virginia (SCHEV) at (804) 371-2285 or visit the SCHEV website. SCHEV retains oversight of unresolved complaints from students enrolled under the auspices of SARA.

The Office of the State Inspector General (OSIG) is charged with receiving complaints alleging fraud, waste, abuse, or corruption by a state agency. For more information, refer to the OSIG website.

The Office for Civil Rights (OCR) of the U.S. Department of Education enforces federal laws prohibiting discrimination based on age, color, disability, national or ethnic origin, race, or sex in programs and activities that receive Federal financial assistance. For more information, refer to the OCR website.