Student Services

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Cavalier Advantage Program
(Observatory Hill Dining Hall, 982-5735, www.virginia.edu/cavalieradvantage) This is a University program that allows students to use their University ID card to access and pay for University provided services. The Cavalier Advantage account is activated by making a deposit. Funds can be added by visiting the website and making an on-line deposit; by visiting or contacting the Cavalier Advantage Office; and by visiting the UVA Bookstore or TJ’s Locker. Deposits can also be made at one of the six cash deposit machines located Grounds-wide at the Alderman, Clemons, Health Sciences Library, Fiske-Kimball Library at the Archituecture School, Science & Engineering Library at Clark Hall, and Observatory Hill Dining Hall. Cavalier Advantage is accepted at University dining locations; bookstore locations; laundry, vending and copy machines; and a variety of other services on-grounds. For additional information, visit the website or contact the Cavalier Advantage Office.

Basing its retailing practices on the sound business and ethical principles articulated by the University and the Campus Computer Retailers Alliance, Cavalier Computers aims to meet all of its operating expenses and those associated with its capital projects. It is the also the goal of the Cavalier Computer to contribute annually to AccessUVa, student programming and student organizations’ philanthropic works all of which materially support student and academic life at the University.

Cavalier Computers service personnel are factory trained and authorized to repair the computers that they sell. Cavalier Computers is also able to provide repair services for mobile phones by most manufacturers such as Apple and Samsung. In tandem with ITS, Cavalier also provides user support on the computers it sells.

The store accepts cash, personal and traveler’s checks, Visa, MC, Discover, AMEX, Cavalier Advantage, Payroll Deduction, and Student Charge. Cavalier Computers offers several delivery/pickup options including Departmental Delivery, Curbside Pickup, and In-Store Pickup. Hours of operation, pricing, and ordering information are available on-line at www.cavaliercomputers.com.

Consumer Information
(445 Rugby Road, P.O. Box 400727, (434) 924-3417) The University’s Consumer Information Officer (CIO) is available to assist students or prospective students in obtaining information about financial aid programs, the rights and responsibilities of students receiving financial aid under one of the many programs, the cost of attending the University, the refund policy currently in effect, the University’s academic programs, student retention data, and student program completion data (if available). The CIO may be contacted by writing to Christina Morell, Associate Provost and Director of Institutional Assessment and Studies, 445 Rugby Road, P.O. Box 400727, Charlottesville, VA 22904-4727.

Intramural-Recreational Sports
(434-924-3791, recsports.virginia.edu) Intramural-Recreational Sports (IM-Rec Sports) helps you be the best you can be. Jump in and find your community at one of our 4 recreational centers, or on the field with Intramural Sports or join one of our Outdoor Adventure trips.  We empower you to achieve your wellness goals in many different ways. With state of the art fitness equipment, friendly staff and convenient locations, we are here for you. We have 2 pools, 3 tracks, 4 gyms, plenty of tennis/basketball/volleyball/squash courts as well as grass and turf fields, to make it easy to enjoy yourself and decompress. Alternatively, if you want more hands-on help, join one of our small group training classes or work with a personal trainer to develop a routine that fits your day. We even offer fitness on demand videos to fit every schedule. Visit recsports.virginia.edu/fitness to learn more.

Looking for a little competition? Join in on the fun of Intramural Sports. We offer dozens of sport leagues, tournaments and ladders. If you are looking to take your game to the regional or national level, we can help connect you with over 60 club teams.

Looking for a little more excitement? Stop by Outdoor Adventure to gear up and explore some of Virginia’s most impressive waterfalls, mountain peaks, climbs and white water. Get everything you need from tens to camping stoves to kayaks and climbing helmets. Visit recsports.virginia.edu/outdoor-adventure  to start your next adventure.

IM-Rec Sports plays a big role supporting the University with recreation facilities. Those multi-purpose rooms, gyms, pools, hot tubs, courts and fields are also available to you and your club to use as well. Contact our business office for reservation information.

Recreation memberships are available to students as well as their families. Visit recsports.virginia.edu/membership for information about a spouse or roommate membership. Additionally, we provide a variety of youth programs and instruction throughout the year. Visit recsports.virginia.edu/youth for more information to get the little ones active.

We look forward welcoming you to the active community!

Office for Equal Opportunity and Civil Rights
(Main Office: Washington Hall (Hotel B), East Range; (434) 924-3200; http://eocr.virginia.edu)

Student Identification Card
(University ID Card Office, Observatory Hill Dining Hall, 924-4508; www.virginia.edu/idoffice) Each student enrolled in a degree program at the University is entitled to receive a student identification card. The privileges associated with the identification card depend on the amount of fees paid. If you have a meal plan and/or Cavalier Advantage, your ID Card will be used to access these services.

Students are provided their initial ID card at no charge, usually during orientation. Lost, damaged, or stolen cards can be replaced at the ID Card Office in the Observatory Hill Dining Hall weekdays between 8:00 a.m. and 5:00 p.m., for a fee of $15, payable by cash, check, or Cavalier Advantage. Credit cards, debit cards or student charges are not accepted. Cards replaced due to normal wear, name change, or expired are provided at no charge with the return of the existing card.

Students in the School of Medicine and the School of Nursing who need access to medical facilities are provided a UVA Health System ID Badge by the UVA Health System Technical Services at www.healthsystem.virginia.edu/technology/departments/clinical-engineering/id-badge-services.

Student Legal Services Program
(Newcomb Hall, Room 460, 434-924-7524, https://sls.virginia.edu) The Student Legal Services Program provides legal counsel to those students who pay the student activities fee. One lawyer and an administrative assistant assist students with a variety of civil and criminal legal matters, including contracts, criminal/traffic, consumer, uncontested divorce, landlord/tenant, name change, nonprofit organizations, and wills. The program also provides referrals for matters it does not handle (e.g., bankruptcy, estates, immigration, real estate, personal injury, tax). The initial consultation is free, and subsequent fees are very low. The office does not offer any advice regarding conflicts between University students, nor in matters involving the University or the Commonwealth of Virginia.

University Child Development Centers
(Copeley Road, 293-6110 and Earhart Street, 977-3973, www.virginia.edu/childdevelopmentcenter) Child care services for faculty, staff, and students are available at the University’s Child Development Centers. Information on eligibility, the priority system and rates can be obtained from the Center’s Director or the website.

University of Virginia Bookstore

• Main location
  (Fourth Floor, Central Grounds Parking Garage, 924-3721, www.bookstore.virginia.edu) Owned and operated by the University, the University of Virginia Bookstore is the primary source of new and used textbooks and custom-published course materials for all classes (with the exception of the Law, Medical, and Darden schools). The textbook department works directly with the faculty to order the correct editions of course materials to set students up for success. The Bookstore offers a number of cost saving options, such as textbook rentals, used textbooks, inclusive access and digital textbooks. In addition the bookstore has a convenient online ordering platform.  The general book department (The Bookshop) features the most extensive selection of academic and scholarly works in the area, as well as popular fiction and non-fiction, children’s books, and journals. The Bookshop also offers out-of-print search and special order services.  Hardcover Bestsellers are discounted 25%. It supports the University’s academic mission by hosting and sponsoring academic programs, lectures, and readings by local and visiting academics and authors. The Bookstore is a proud supporter of The Virginia Festival of the Book.

  The Bookstore offers a broad selection of UVA clothing and gifts. It also serves students’ needs by stocking toiletries and cosmetics in addition to, school, office, art and computer supplies.  Other conveniences include: a  branch of the UVA Medical Center Pharmacy, a UPS drop-off, a dry cleaning service, and custom engraving services. It also accepts deposits made to Cavalier Advantage accounts. The Bookstore’s full service on-line store can be accessed at www.bookstore.virginia.edu.

  Each year, a portion of the proceeds from the sale of merchandise at the Bookstore and Cavalier Computers directly supports AccessUVA, the University’s need-based financial aid program that provides educational opportunities for deserving students. Proceeds from the stores’ operations also support book grants, student programming and philanthropy.

  The Bookstore accepts cash, personal checks, all major credit cards, Student Charge, and Cavalier Advantage. Hours of operation during the school year are 8:30 a.m. to 7:00 p.m., Monday through Friday; 10:00 a.m. to 6:00 p.m., Saturday; and 11:00 a.m. to 6:00 p.m., Sunday. A calendar of store events and hours is found at www.uvabookstores.com.

• Courts and Commerce
  (First Floor, Slaughter Hall, North Grounds, 924-3333) A division of the University of Virginia Bookstore, servicing the University of Virginia School of Law. The store provides new, used and rental textbooks for all classes at the Law School as well as an extensive selection of law study guides and reference material. Courts & Commerce carries a full line of office and school supplies, law clothing and gifts. It also offers fax services, UPS, dry cleaning, and postage stamps. Each year, operating surpluses from the UVA’s bookstores and Cavalier Computers directly support student scholarships and University initiatives.  General information as well as a selection of our clothing and gifts may be viewed on-line at www.courtsandcommerce.com. Courts & Commerce accepts cash, personal and traveler’s checks, major credit cards, student charge, cavalier advantage. Hours of operation are available online at uvabookstores.com. For additional information email:candc@virginia.edu.

• T.J.’s Locker
  (1st Floor, Aquatic and Fitness Center, 924-0628) A division of the University of Virginia Bookstore, T.J.’s Locker supports the activities of the Aquatic and Fitness Center, as well as faculty, staff, and student life on the West Grounds. T.J.’s prides itself on enhancing life at the University through sponsorship of academic and athletic programming. Each year, operating surpluses from UVA’s bookstores and Cavalier Computers directly support student scholarships and University initiatives. T.J.’s carries a full line of swimwear and accessories from Speedo and a wide variety of other sports equipment. In addition, T.J.’s offers a selection of school and office supplies, snacks and health and beauty products, and University of Virginia gifts and clothing. T.J.’s accepts cash, personal checks, all major credit cards, and Cavalier Advantage. Among its most popular methods of payment is Student Charge, which enables students to charge their purchases using their student ID card. Bills are sent home on a monthly basis. Hours of operation are available on-line at uvabookstores.com.

University Ombudsman
(2015 Ivy Rd., Room 305; 924-7819; www.eocr.virginia.edu/ombuds) The Ombuds is a confidential resource available to assist students with unresolved problems or complaints. The Ombuds assists in identifying University resources or departments that address specific problems or concerns; provides information on University policies or procedures; and aids in resolving problems or complaints through inquiries or other informal means. The goal of the Ombuds is to see that all members of the University are treated fairly.

Office of the Vice President and Chief Student Affairs Officer
(The Rotunda, Northeast Wing, 434-924-7984, http://vpsa.virginia.edu) This office provides administrative leadership and shapes the UVA student experience by supporting and complementing the academic and service mission of the University. The office seeks to expand the intellectual, social, and cultural horizons of the student body through a broad range of support services and programs that parallel the University’s formal academic curriculum. The Division of Student Affairs supports a diverse student community that consists of high-achieving students from the Commonwealth of Virginia and beyond. Division leaders and staff are committed to expanding educational opportunities and promoting student development, preparing students to be citizen-leaders throughout society after they leave UVA. The Vice President and Chief Student Affairs Officer oversees the Office of the Dean of Students, the Office of African-American Affairs, the University Career Center, the Department of Student Health and Wellness, and administration of the Rotunda.

Department of Student Health and Wellness
(Student Health and Wellness Center, 550 Brandon Avenue, https://www.studenthealth.virginia.edu) The Department of Student Health and Wellness (SHW) houses the following four entities: Counseling and Psychological Services (CAPS); Medical Services; Office of Health Promotion (OHP); and the Student Disability Access Center (SDAC). Confidentiality is strictly observed, consistent with applicable law. When necessary, students are referred outside the department for specialty and emergency services.

Counseling and Psychological Services (CAPS)

CAPS provides a broad range of mental health services, including psychological and psychiatric assessment; individual and group psychotherapy; referral assistance; crisis intervention; psychiatric medication services; and after-hours and weekend crisis consultation. CAPS also provides outreach and preventive education to faculty, staff, and student organizations across Grounds. For appointments and emergencies, call 434-243-5150.

Medical Services

Medical Services provides primary care services to students for acute and chronic health concerns. In light of the COVID pandemic, these services are offered both through in-person appointments and telehealth platforms, with the majority of visits in person. In addition to diagnosis and treatment of illness, clinicians emphasize health education, mental wellness, and disease prevention. Medical Services includes a travel clinic and an immunization clinic. When specialty care is necessary, Medical Services will coordinate referral to an appropriate health care setting and provider. Medical Services can provide allergy injections for students prescribed immunotherapy by an outside allergist. Medical Services visits can be scheduled online via the Healthy Hoos patient portal or by calling 434-924-5362.

Office of Health Promotion (OHP)

OHP works in partnership with students, helping them acquire the skills and knowledge needed to achieve optimal well-being. Through direct services, collaboration, and evidence-based interventions, OHP targets college health issues and builds and supports a healthier University community. Responsibilities include annual data collection on student health behaviors and attitudes, University-wide health communications, WahooWell, nutrition consultations, Collegiate Recovery Program, research and social norms marketing, academic and other courses, patient education, outreach, and special events to support risk-reduction and general well-being. Services are provided by public health professionals and nutritionists as well as trained peer health educators and interns. For information or appointments, call 434-924-1509.

Student Disability Access Center (SDAC)

The University of Virginia is committed to creating an accessible and inclusive learning environment for students with disabilities through the provision of reasonable accommodations. The Student Disability Access Center (SDAC) coordinates disability-related accommodations for qualified students with disabilities. Examples of such accommodations include alternate text formats for course material, note-taking assistance, extended time for tests, support for assistive technology, American Sign Language (ASL) interpreting and other hearing services, housing arrangements, and other reasonable accommodations. Students who are experiencing significant academic difficulties may also seek a preliminary consultation with SDAC. All accommodation requests should be submitted in a timely manner, preferably within the first three weeks of the semester or upon onset of disability. For requests involving on-Grounds housing, appropriate deadlines set by Housing & Residence Life also should be met. To apply for services or to learn about specific information about services, policies, and documentation guidelines, please visit the SDAC website or call 434-243-5180 (voice).

Eligibility and Costs

All enrolled students are eligible to receive disability services. All other services within the department are available to all registered students who have paid the comprehensive fee regardless of insurance coverage. Any student with questions regarding eligibility should contact Medical Records at 434-924-1525.

Visits with professional staff do not incur a charge since they are included in the comprehensive health fee. However, there are charges for medications, laboratory tests, copies of student medical records, and supplies for certain treatments, immunizations, and allergy injections. SHW will only file insurance claims on behalf of students who are insured by the Aetna Student Health plan. Students with other health insurance plans will be billed directly for these charges via their student accounts and are responsible for filing their own insurance claims. Please call 434-243-2794 if you have billing questions.

Hours of Operation

SHW is open from 8:00 a.m. to 5:00 p.m., Monday through Friday during the academic year. During breaks and summer session, the department is open from 8:00 a.m. to 4:30 p.m. Students are encouraged to make an appointment for services. If there is an urgent medical need, a “triage” system will offer either same-day care or suggest a scheduled appointment. Most appointments can be made online at Healthy Hoos or by calling the respective office within the department. When SHW is closed, students who need urgent medical and mental health care can call 434-297-4261 for an after-hours telephone consultation.

For More Information about Student Health and Wellness

See University Regulations: Non-Academic section of The Record.

For questions related to SHW, email studenthealth@virginia.edu or visit https://www.studenthealth.virginia.edu/contactus for more information.

Office of African-American Affairs
(Luther P. Jackson House, 4 Dawson’s Row, 434-924-7923, http://oaaa.virginia.edu) Established in 1976, the Office of African-American Affairs (OAAA) ensures that Black students have a culturally sensitive environment to serve their academic and non-academic needs at the University of Virginia. The overarching strategic positioning of the office is to align the high graduation rates with correspondingly high graduating grade point averages. The intent is to ensure that students advance into graduate and professional schools as well as competitive workplaces. Three component programs constitute the Cluster Program of OAAA: the Peer Advisor Program for fostering and facilitating entry and adjustment into the first year and for transfer students; the GradStar Program for providing academic advising, mentoring, coaching, and sponsoring of students; and the Luther P. Jackson Black Cultural Center, which houses the Black Male Initiative (BMI), Black College Women (BCW), and Project RISE, a student program for resolving issues through support and education. OAAA operationalizes its support strategy around three pivots: academic achievement, leadership education, and skills and competencies for coming to terms with issues of race, identity, and difference. Finally, the OAAA Parents Advisory associations of Northern Virginia, Richmond, and Tidewater areas offer parents of enrolled students an opportunity to connect with the University through a variety of activities that include annual meetings with University administrators, faculty, and students; get-acquainted events for the families of first-year and entering transfer students; and social events during Family Weekend.

Office of the Dean of Students
(Peabody Hall, Second Floor, 434-924-7133, http://odos.virginia.edu) As a part of the Division of Student Affairs, the Office of the Dean of Students (ODOS) works with individual students, student organizations, families, and faculty members to provide information, advice, and assistance in addressing student concerns; advocates for student needs; responds to incidents involving students; and supports student development and the overall student experience. The main office is located in Peabody Hall and includes the following units located elsewhere on Grounds: Orientation & New Student Programs; Housing & Residence Life; Student Engagement; Student Success; Fraternity and Sorority Life; Multicultural Student Services; and several student activity spaces, including Newcomb Hall, 1515 Building, Ern Commons, the Student Activities Building, Runk Green Room, and others.

Associate/assistant deans provide incident response support for students in a variety of behavioral and mental health contexts and also engage in general, non-academic advising and troubleshooting of student issues and needs. The Dean-on-Call program, providing 24/7 support for students and incident response within the University community, is managed from Peabody Hall, as is the Parent Help Line. In addition, the Peabody Hall office collaborates with the Title IX office in providing support services for students involved with reports of sexual and gender-based violence. ODOS deans also lead prevention initiatives as well as investigation and follow-up on reports of bias and hazing. See the Just Report It website for more information at http://justreportit.virginia.edu.

Multicultural Student Services (Newcomb Hall, Second Floor, 434-924-9250, http://multicultural.virginia.edu). MSS staff provide outreach and advising to identified populations, including Asian, Pacific Islander, and Desi-American students; Hispanic/Latinx students; Native American/Indigenous students; Middle Eastern/North African students; and lesbian, gay, bisexual, transgender, queer, and gender fluid students. The staff also oversee the Multicultural Student Center, the LGBTQ Center, the Latinx Student Center, and the Interfaith Center, all located in Newcomb Hall.

Housing & Residence Life (Gibbons House, 434-924-3736, http://housing.virginia.edu). Housing & Residence Life (HRL), a unit jointly managed by the Office of the Dean of Students and University Business Operations, provides services and programmatic direction for all on-Grounds residential students (undergraduate and graduate), faculty, staff, and conference guests. With more than 2 million square feet of residential space, HRL strives to create inclusive environments that support the academic, cultural, and social goals of the University. Specific living and learning programs include language immersion houses, three residential colleges, a comprehensive first-year experience, and specialized programming for second-year students and transfer students. Residential environments encompass a diverse array of building styles, including traditional residence halls, apartment complexes, townhouses, and single-family homes. HRL also supports the University community through conference planning and services.

HRL prides itself on maintaining a residential program firmly rooted in the spirit of student self-governance. To this end, HRL recruits and selects more than 240 students to serve as peer leaders and a support resource for their fellow students. These Resident Staff members work closely with dedicated professionals to establish welcoming, secure living areas by representing and promoting the high standards of achievement and conduct expected of students.

Student Engagement (Newcomb Hall, First Floor, http://studentengagement.virginia.edu). Student Engagement provides students with a variety of involvement opportunities that support self-governance, promote leadership development skills, cultivate community, and encourage fun. Student Engagement supports nearly 700 student-managed organizations, including agency, special status, and contracted independent organizations.

Student Success (Peabody Hall, Second Floor, 434-924-7133). Student Success staff provide direct support to First Generation, Low Income, Veteran, and Posse Scholar students. Student Success focuses on issues of access, inclusion, reduction of barriers to success, and social mobility in carrying out their important work.

Fraternity and Sorority Life (Newcomb Hall, First Floor, 434-924-7430, http://fsl.virginia.edu). Fraternity and Sorority Life (FSL) staff work closely with the four independent Greek governing councils (Inter-Fraternity Council (IFC), Inter-Sorority Council (ISC), Multicultural Greek Council (MGC), and National Pan-Hellenic Council (NPHC)) and their respective chapters, as well as alumni/ae and general headquarters staff. Many of these private organizations own and operate residential houses near the University.

Orientation & New Student Programs (Gibbons House, 434-982-4555, http://orientation.virginia.edu). Orientation & New Student Programs (ONSP) works with other University departments to implement Summer Orientation and Fall “Wahoo Welcome” for first-year and new transfer students. ONSP also coordinates other programs, events, and services throughout the academic year, including Family Weekend and Project SERVE, a community service program that introduces new students to service opportunities in Charlottesville.

ONSP also administers the Transfer Student Peer Advisor (TSPA) program. The primary goal of the TSPA program is to assist transfer students with integration into the University community. Each TSPA initiates contact with a cohort of transfer students during the summer and then serves as a resource and guide for these students as they transition into life at the University.

University of Virginia Career Center
(Bryant Hall at Scott Stadium, 434-924-8900, http://career.virginia.edu) The primary mission of the UVA Career Center is to engage and support students in the discovery and pursuit of meaningful lives. We do this by:

• Encouraging exploration
• Offering customized coaching and advising
• Fostering tailored connections
• Creating innovative programming
• Curating relevant content and technologies
• Developing essential skills
• Facilitating transformative experiences

Within the context of exploring career options, students have the opportunity to first assess their personal values, interests, and skills – a foundational process often referred to as self-exploration. To support students in this self-exploration process, the Career Center offers individual career counseling as well as interactive small-group workshops to help students identify connections between their academic major and potential career paths with the goal of determining next action steps in their unique process. To ensure students gain an accurate perspective on specific career paths, the Career Center manages an extensive library of online career resources. Students also have access to a network of thousands of UVA alumni who have volunteered to provide career advice to currently enrolled students.

The UVA Career Center offers several programs that allow students to experience future work environments as they continue to clarify their career goals. Many students use Career Center resources to seek internships to gain experience in a career field they wish to explore or intend to pursue after graduation. A number of programs and services support both externships (job shadowing) and internships, including job/internship fairs in the fall and spring. Approximately 400 employers from a variety of fields visit the Grounds annually to meet students who may be invited to work for their organizations. Additionally, through the generous sponsorship of the UVA Parents Fund Committee, the Career Center is able to provide a limited number of grants each year to students who secure unpaid public service internships. Each semester, a variety of alumni and employer panels provide a unique opportunity for students to learn about a variety of career fields including, but not limited to, communications, government, consulting, environmental sciences, research, law, and health professions.

As students complete their academic programs and prepare to embark on the next phase of their future, some pursue graduate or professional schools, while others seek employment opportunities. The Career Center provides services and programs to support both. Students pursuing admission into graduate or professional schools often take advantage of the health, law, and graduate school advising services. Students pursuing employment after graduation participate in such programs as On-Grounds Interviewing, the Fall and Spring Job and Internship fairs, the Government and Nonprofit Career Expo, and other career fair programs, as well as online job posting services. They may also attend numerous workshops covering topics from writing professional resumes to conducting effective job and graduate school interviews.

Information about all Career Center programs and services is available on the website at http://career.virginia.edu along with a calendar of upcoming panels, programs, and workshops. This site also connects students to worldwide career and job search information and employment listings, graduate school databases, and the affiliate career services offices supported by the McIntire School of Commerce, the School of Engineering and Applied Science, the Curry School of Education, the School of Architecture, and the UVA Alumni Association.

Student Disability Access Center (voice: 434-243-5180, fax: 434-243-5188, email: sdac@virginia.edu, https://studenthealth.virginia.edu/sdac) The University of Virginia is committed to creating an accessible and inclusive learning environment for students with disabilities through the provision of reasonable accommodations. The Student Disability Access Center (SDAC), located in the Student Health & Wellness Center, coordinates disability-related accommodations for qualified students with disabilities. Examples of such accommodations include alternate text formats for course material, note-taking assistance, extended time for tests, support for assistive technology, American Sign Language (ASL) interpreting and other hearing services, housing arrangements, and other reasonable accommodations. Students who are experiencing significant academic difficulties may also seek a preliminary consultation with SDAC. All accommodation requests should be submitted in a timely manner, preferably within the first three weeks of the semester or upon onset of disability. For requests involving on-Grounds housing, appropriate deadlines set by Housing & Residence Life also should be met. To apply for services or to learn about specific information about services, policies, and documentation guidelines, please visit the SDAC website.

The International Studies Office (ISO) is a University-wide resource that supports UVA’s international mission by developing and coordinating programs, activities, and services designed to create and enhance a globally aware, culturally diverse education and research environment. The ISO manages the International Student and Scholars Program, Education Abroad, and the International Center. The success of ISO programs and services helps ensure the University is a destination of choice for international scholars and students, as well as for American students who seek an undergraduate or graduate education guided by international perspectives.

The International Students and Scholars Program (ISSP)

The International Students and Scholars Program addresses the unique needs of the international student and scholar community, including cultural, social, educational as well as legal issues in regard to immigration status. Additionally, the ISSP administers the F and J visa programs on behalf of the University. ISSP supports all students, researchers, faculty, and official short-term visitors who are neither citizens nor permanent residents of the U.S. by:

• Certifying eligible internationals for participation in the above mentioned visa programs
• Advising on matters related to acquiring and maintaining legal presence in the U.S.
• Supporting transition to American society and culture
• Offering guidance on policies and procedures
• Providing assistance for crisis intervention

ISSP collaborates with University divisions and departments by informing them of the U.S. immigration laws and regulations. The ISSP’s comprehensive website includes information and forms for international students, scholars, and international employees, as well as information for departmental use: http://issp.virginia.edu.

The Lorna Sundberg International Center

The Lorna Sundberg International Center is a unit of the International Studies Office. Since its founding in 1972, the International Center has promoted inter-cultural awareness and respect by providing a comfortable environment for the sharing of cultures. The IC offers programs and services to enhance the experience of UVA’s international undergraduate and graduate students, research scholars, faculty and families; and opportunities for intercultural exchange and enrichment for members of the University and the greater Charlottesville and Albemarle communities.  The IC offers non-credit English classes and discussion groups, cooking classes, social and cultural events, an international speakers program, a bi-weekly email of multicultural events, meeting and reception facilities, and six guest rooms for short-term international visitors to UVA.

Academic

Students who have a grievance relating to a faculty member, department chair, or dean should consult the academic grievance procedure outlined in PROV-019: Student Academic Grievance Policy.

Bias

Students who believe they have been the target of bias should file a report through the Just Report It website. The website provides more information, including UVA’s definition of bias and what resources and support are available.

Discrimination or Harassment

Students who believe they have been subjected to discrimination or harassment on the basis of age, color, race, disability, marital status, national or ethnic origin, political affiliation, religion, veteran status, or family medical or genetic information, as well as discrimination on the basis of sex (including pregnancy), sexual orientation, or gender identity, should file a report through the Just Report It website. Students may also consult the Equal Opportunity and Civil Rights (EOCR) Preventing and Addressing Discrimination, Harassment, and Retaliation complaint procedures.

Hazing

Students who believe they have been the target of hazing behavior should file a report through the Just Report It website. Additional information regarding the University’s policy and protocols related to hazing may be found at Hoos Against Hazing.

Interference of Speech Rights

Non-emergency reports concerning any incident of disruption to constitutionally protected speech (including, but not limited to, distribution of literature or public speaking under the Use of University Facilities or Property, and Limits on Direct Solicitation and Advertising Policy) may be submitted through Just Report It. Additional resources are available on the University’s Free Speech website.

Sexual or Gender-Based Harassment, Sexual Assault, Sexual Exploitation, Stalking, and/or Intimate Partner Violence

Students who wish to report sexual or gender-based harassment, sexual assault, sexual exploitation, stalking, and/or intimate partner violence should file a report through the Just Report It website. Students may also consult the Policy on Sexual and Gender-Based Harassment and Other Forms of Interpersonal Violence at http://eocr.virginia.edu/title-ix.

Student Affairs

Students who have a grievance concerning University personnel or regulations in the area of Student Affairs may pursue a grievance according to the procedure below.

1. A student’s concerns related to a staff member in Student Affairs that cannot be resolved between the two parties should be discussed with the respective director or dean of the unit on a one-to-one basis;
2. Should the concern be related to the director or dean of the unit, the grievance should be filed with the Vice President and Chief Student Affairs Officer;
3. In circumstance No. 1, if appropriate relief is not forthcoming, the next level of discussion should be with the Vice President and Chief Student Affairs Officer; and
4. Should the level of concern relate to the Vice President and Chief Student Affairs Officer, appropriate documentation should be presented in writing to the President of the University.

Threats or Acts of Violence

In situations where violence occurs or appears imminent, students should immediately call 911. Students should report non-emergent violent or threatening behavior occurring on or off University or Medical Center Grounds using Just Report It or access additional resources listed in HRM-028: Preventing and Addressing Threats or Acts of Violence. Referrals will be made to the appropriate University disciplinary authority. For more information see https://threatassessment.virginia.edu.

General Information

The complaint and grievance procedures above are available to any enrolled student at the University, regardless of instructional mode, including those enrolled under the auspices of the State Authorization Reciprocity Agreement (SARA). Students or prospective students who have complaints against the University that are not resolved at the institutional level may contact the following organizations:

For unresolved complaints concerning University compliance with accrediting standards, contact the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) at (404) 679-4500. See the SACSCOC Complaint Procedures Against the Commission or its Accredited Institutions.

For unresolved complaints concerning a condition or incident involving the University, contact the State Council of Higher Education for Virginia (SCHEV) at (804) 371-2285. SCHEV retains oversight of unresolved complaints from students enrolled under the auspices of SARA.

The Office of the State Inspector General (OSIG) is charged with receiving complaints alleging fraud, waste, abuse, or corruption by a state agency. For more information, refer to the OSIG website.

The Office for Civil Rights (OCR) of the U.S. Department of Education enforces federal laws prohibiting discrimination based on age, color, disability, national or ethnic origin, race, or sex in programs and activities that receive Federal financial assistance. For more information, refer to the OCR website.